Payroll

Direct Deposit and TotalPay® Card Frequently Asked Questions

Direct Deposit

  1. If I am currently signed up for Direct Deposit with one department and get a second job on campus, do I need to sign up for direct deposit again?
  2. I recently separated from one job on campus and have been offered a new position. Do I need to sign up for direct deposit again?
  3. I need to login to At Your Service Online (AYSO) to view my online earning statement but I do not have a password. How do I get a login ID and password?
  4. How do I view my online earning statement?

TotalPay Card

  1. Where may I use my TotalPayCard?
  2. Is the TotalPay Card a credit card?
  3. Are there fees associated with the TotalPay Card? If so, what are they?
  4. What should I do if my TotalPay Card is lost, stolen, or damaged?
  5. How can I check my balance to know exactly how much money is on my card?
  6. Can I transfer money from my card to my bank account?
  7. Can I request another card for a spouse or trusted family member?
  8. Can I load funds from multiple employers to my TotalPay Card?
  9. Can I take the TotalPay Card with me if I leave my employer?
  10. Who do I call with questions about a specific purchase or for general questions about the card?
  11. I have an odd amount remaining on my card; how can I get this money?
  12. Does my TotalPay Card earn interest?
  13. Can I pay bills with my card?
  14. Will I receive a monthly statement?
  15. Is there fraud protection with the TotalPay Card?
  16. How will I get my ADP TotalPay Card?

Direct Deposit

If I am currently signed up for Direct Deposit with one department and get an additional job(s) on campus, do I need to sign up for direct deposit again?

The department you were first employed with or have worked at the longest is referred to as your "Home Department". As long as you are signed up for direct deposit with your original department, you do not need to sign up again.

I recently separated from one job on campus and have been offered a new position. Do I need to sign up for direct deposit again?

Yes. Anytime you are separated from a position on campus you must sign up for direct deposit (only exception is if you hold multiple positions on campus, see question above).

How do I view my online earning statement?

Your online earnings statement may viewed by logging into the Atyourservice website. If this is your first time logging into the Atyourservice website, you will need to request a temporary password by e-mailing UCB central payroll at payhelp@berkeley.edu or you may call the UCOP customer service center at 1-800-888-8267. You will need to provide your employee ID number and may be asked to provide your Social Security Number.

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TotalPay Card

Are there fees associated with the TotalPayCard? If so, what are they?

Yes. With the TotalPay Card there are free services and fee services. View a complete listing of free and fee service.

Free Services (for additional information refer to link above)

Fee Services (for additional information, refer to link above)

What should I do if my TotalPay Card is lost, stolen, or damaged?

Report the loss immediately! Contact Cardholder Services at 1-877-ADP-4321 or access the Cardholder Support Web site. A new card will be sent to you. You will be charged a $10.00 fee for a replacement card.

The fee will be charged to your replacement ADP card. If you have insufficient funds on your ADP card to cover the $10.00, then your card will show a negative balance. If this occurs, you will not be charged any additional fees for going into the negative.

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I need to login to At Your Service Online (AYSO) to view my online earning statement but I do not have a password. How do I get a login and password?

You will need to request a temporary password by e-mailing UCB central payroll at payhelp@berkeley.edu or you may call the UCOP customer service center at 1-800-888-8267. You will need to provide your employee ID number and may be asked to provide your Social Security Number.

Where may I use my TotalPay Card?

You can use your TotalPay Card at any merchant that welcomes Visa debit cards. Just give your TotalPay Card to a cashier, waiter, or attendant, and then sign or use your PIN for your purchase. If you want to get cash back, use your PIN to make a PIN-based purchase at stores that offer this service, like grocery and convenience stores. Or use your PIN at participating ATMs. You can also use the card to make purchases online, on the telephone, and by mail order.

Is the TotalPay Card a credit card?

No. The TotalPay Card is a prepaid Visa debit card – not a credit card. Each pay period your employer automatically loads your pay onto the card. Each time you use the card, the purchase amount is deducted from the amount of money available on the card.

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How can I check my balance to know exactly how much money is on my card?

You can check your current balance anytime by accessing the complimentary Cardholder Support Web site. You can also check your balance by calling Cardholder Services at 1-877-ADP-4321, or at an ATM1.

Can I transfer money from my card to my bank account?

You may request one transfer per business day from your card to a U.S. bank account via the Cardholder Support Web site at mycard.adp.com. Allow up to 72 hours for the transfer to complete. You cannot transfer money from a bank account onto your card.

Can I request another card for a spouse or trusted family member?

Yes. Call 1-877-ADP-4321 to obtain a secondary card enrollment form. You and the secondary cardholder share the same pool of funds, so each person has full and immediate access to the joint balance of the card.

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Can I load funds from multiple employers to my TotalPay Card?

Yes. You can load payroll funds from multiple employers. Simply provide each employer with your card's ABA and DDA2 routing number2. You can obtain these numbers by contacting Cardholder Services at 1-888-516-9133.

Can I take the TotalPay Card with me if I leave my employer?

Yes. The card is yours to keep. Any employer that offers direct deposit can put your pay on your TotalPay Card. Simply provide each employer with your TotalPay Card's ABA and DDA2 numbers. You can obtain these numbers by contacting Cardholder Services at 1-888-516-9133.

Who do I call with questions about a specific purchase or for general questions about the card?

Most questions about the card and details of transactions made with the card can be answered through the Cardholder Support Web site at mycard.adp.com. You may also contact Cardholder Services by calling 1-877-ADP-43211.

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I have an odd amount remaining on my card; how can I get this money?

Where a merchant that accepts Visa debit card allows, you can make a purchase for the odd amount remaining and pay the difference in cash or make a purchase for less than the odd amount and get cash back for the rest. You can also go to a Visa member bank to make an over-the-counter withdrawal with the teller.

Does my TotalPay Card earn interest?

Interest is not applied to the TotalPay Card balance.

Can I pay bills with my card?

Yes. You can pay bills such as utilities, car insurance, and more with your TotalPay Card where Visa debit is accepted.

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Will I receive a monthly statement?

Yes. Unless you opt not to, each month that you have a balance or transaction, you will receive a monthly statement that lists the activity for your TotalPay Card. Copies of your statements are also available online through the Cardholder Support Web site.

Is there fraud protection with the TotalPay Card?

Yes. Visa's Zero Liability policy3 applies to your TotalPay Card.

How will I get my ADP TotalPay Card?

Your card will be mailed by ADP to the address you submitted on your ADP TotalPay sign-up form.

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1Nominal fees may apply.

2ABA DDA numbers are assigned to each TotalPay Card to facilitate the loading of funds. Your card is not associated with a bank account.

3If your TotalPay card is lost or stolen, you have the security of knowing your funds are protected from unauthorized purchases. Visa's Zero Liability Policy provides protection from unauthorized purchases. U.S. issued only. Visa's Zero Liability Policy does not apply to commercial card or ATM transactions or to PIN transactions not processed by Visa.

The ADP logo is a registered trademark of ADP, Inc. All other trademarks and service marks are the property of their respective owners. TotalPay Card is a registered trademark of Automatic Data Processing, Inc. Visa is a registered trademark of Visa U.S.A. Inc. T&FSHRD-915-043006